Refund policy

Last Updated: August 30, 2026

At Weber Canyon Designs LLC, we want you to love your purchase. Because many of our products are handmade, made to order, or personalized specifically for you, our return policy varies depending on the item.

Personalized & Custom Orders

Custom and personalized items are not eligible for return or exchange unless the item arrives damaged, defective, or contains an error made by Weber Canyon Designs.

Before placing your order, please carefully review all personalization details, including names, dates, spelling, and other requested information.

We are not responsible for errors or incorrect information provided by the customer.

If you notice an error in your personalization before production begins, please contact us as soon as possible. We will do our best to accommodate changes, but changes cannot be guaranteed once production has started.

Non-Personalized Items

We accept returns on eligible non-personalized items within 30 days of delivery.

To be eligible for a return:

The item must be unused and in its original condition.
The item must not be damaged or altered.
You must contact us before sending the item back.
The item must be returned within 30 days of delivery.

Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly made by Weber Canyon Designs.

Damaged or Incorrect Items

We carefully inspect and package every order before shipping.

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item
Photographs of the packaging and shipping label

We will review the issue and, when appropriate, provide a replacement or refund.

Please do not discard damaged items or packaging until we have had an opportunity to review the situation.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow your payment provider additional time to process the refund and return the funds to your account.

Original shipping charges are generally non-refundable, except when the return is due to an error on our part or a defective product.

Exchanges

We do not offer direct exchanges on personalized or custom products.

For eligible non-personalized items, please contact us to discuss an exchange. Depending on availability, we may provide a replacement or ask you to return the original item and place a new order.